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Computer Support

SHRP’s Office of Information and Instructional Technology provides support for the following hardware and software:

  • Windows-based computers (desktops and laptops) w/ 4th Gen i5 cpu or better.
  • 4GB+ RAM & 250GB+ Hard-drive
  • Windows 7, 8.1 and 10 are currently supported.
  • Mac OSX 10.8 thru 10.12
  • Microsoft Office versions 2011, 2013 & 2016*
  • Advised to have the latest versions of IE, FireFox and Chrome installed.

*Microsoft Office is now being offered by Rutgers University through the cloud and can be accessed through their Rutgers Connect 365 account at https://connect.rutgers.edu. Students must purchase Microsoft Office software to install locally on their own laptops.


FindTech Offers Discounts on Computers and Accessories

Rutgers has negotiated educational discounts on computers and accessories from popular vendors such as Apple, Dell and Hewlett-Packard. Access online stores through FindTech. The site also offers advice on deciding what to buy. Visit findtech.rutgers.edu for more information.

Kite+Key, the Rutgers Tech Store

The Rutgers Tech Store, Kite+Key, is an on-campus retail outlet for all your technical purchases. Located in the Livingston Retail Plaza on the Livingston Campus, they carry most major vendors such as Apple, Dell, HP, Asus and others at educational discounts.  Convenient, personal service for your technical needs including repairs through their partnership with Rutgers Computer Repair.  Visit kiteandkey.rutgers.edu.

Free and Discounted Software

Students can obtain free and discounted software through the University Software Portal.  Titles such as ChemBioOffice, EndNote, OrginLab, Mathematica, NVivo, Refworks, SAS, SPSS, Symantec Antivirus, WebDrive.  Most major credit cards and personal checks are accepted.  Visit software.rutgers.edu.


Access to Academic Software

Students, faculty, and staff can access SAS, SPSS, Matlab, Stata, and other applications from home and on campus via a browser, using apps.rutgers.edu.

To activate the apps.rutgers.edu service, go to netid.rutgers.edu, and click on “Service Activation.”  For more information, visit apps.rutgers.edu.

SHP Tech Support

IST Service Center
Moodle Support

email: shphelp@shp.rutgers.edu
phone: 973-972-9171
support hours: 8am to 6:30pm Monday thru Friday

email: isthelp@ca.rutgers.edu
phone: 732-743-3200

support hours: 7:30am to 5pm
Monday thru Friday

Local Moodle Support
email: shphelp@shp.rutgers.edu
phone: 973-972-9342
support hours: 8am to 3:30pm
Monday thru Friday

Additional Moodle Support
Office of Instructional Technology & eLearning Solutions (ITes)
email: moodlehelp@ca.rutgers.edu
phone: 973-972-8676
support hours: 9am to 7pm
Monday thru Friday





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