Technology & Facilities FAQs

Accounts and Email

All Rutgers SHP students, faculty, and staff are issued a NetID, a unique identifier that allows you to access many electronic resources within the university. You can activate and manage your NetID, along with associated services, at

The School of Health Professions uses Rutgers Connect, an Office 365-based client, for email. Here is how to activate your email:

  1. On the NetID page, click “Service Activation” on left-hand side of the page.Service Activation Button
  2. Select “Rutgers Connect” from the list of services.Service Activation Rutgers Connect
  3. Your Rutgers Connect account should be created (it might take some time to activate it). Afterwards, you can access your email through ““.

Typically, your email will consist of your NetID, followed by “”. For instance, if your NetID was “abc123”, your email would be “”.

As this is based on Microsoft Office 365, you are also able to access any of the included applications, such as Word, Outlook, Excel, and PowerPoint. You can even download the applications to your machine.

  1. On the Rutgers Connect page, click on the “waffle” icon on the top right of the page.Waffle icon on Rutgers Connect Page
  2. Select “Office 365”
  3. On the following page, click on “Install Office”.Office 365 page, with
  4. You will then be prompted to enter your NetID and password.
  5. Follow the installer instructions to install Office on your machine.

NOTE: You are limited to 5 install licenses at a time.

If you have any further questions regarding Rutgers Connect, feel free to visit this page:

To connect to RUWireless, you must have a valid NetID. You can then begin the process of connecting a device to the network.

Further instructions can be found here.

Two-factor authentication adds an extra layer of security to your Rutgers account. In fact, many services (such as VPN) require that you have it set up.

Without this service, your account may be more vulnerable to cyber-attacks such as “phishing”. Please see this article on the subject to better understand the subject: The-Trouble-With-Phishing

Two-Factor Authentication can be set up through the NetID Management Page and selecting “Set Up Two-Factor Authentication” on the left. You then follow the steps to activate the service.

We recommend linking it to the Duo Mobile app, which can be downloaded via the iOS App Store or Google Play.

Using Cloud Storage

There are two main cloud storage services available to the SHP community: Box and Microsoft One Drive.

As OneDrive is automatically included in the Office 365 package included in our Rutgers Conenct accounts, this should be available by default. You can set up a Box account through the NetID Service Activation page.

Please note that there may be a preferred place for each form of content. Here is an abbreviated matrix for each type:

Classification of information



Public and Internal information

Course materials shared with students and instructors
Materials intended for publication/shared on non-password protected Rutgers websites

Licensed Software

Student records (FERPA)

Copyrightable and patentable information related to research

US Government Controlled Unclassified Information (CUI)

Bank acccounts, financial data, social security numbers, drivers license & passport numbers

Research materials containing IRB-prohibited data Consult your department
Protected Healthcare Information (PHI) Consult your department
Proprietary information covered under contract or non-disclosure agreements Consult your department
Login credentials (i.e., Username AND Password) X X
Credit/Debit card numbers X X
US Government Classified & NIST 800-53 (FISMA) X X

PLEASE NOTE: This is a cursory overview of what items can be stored in the cloud. For a complete list, please follow this link:

Google Drive is also available through ScarletApps, which can be activated using your NetID. You can find detailed instructions on how to set it up here:

Using Zoom

Zoom Logo

Zoom is a video conferencing tool that has proven to be a big help in higher education. Whether it’s for online classes, department meetings, or larger seminars, it provides multiple options for remote communication.

Here are a few tips to get you started with using Zoom.

NOTE: This set of instructions is based on the assumption that you are not initiating the meeting, and that you have not already installed Zoom on your machine.

UPDATE: As of July 2020, all Zoom meetings will either require a password to join (usually provided by the host) or a waiting room (where the host will manually allow participants to join).

  1. Follow a meeting URL provided by the host of the Zoom meeting. These generally follow the format “ ID)”.An example of a Zoom Meeting URL
  2. If the Zoom application is not installed, you will be prompted to install it on your machine. Follow the installer instructions.The prompt to open a Zoom meeting that appears when following a meeting URL. This opens whenever you follow the link after installing the Zoom app. The Zoom installer. This process should start if you follow a meeting URL and Zoom is not already installed on your computer.
    • After the initial installation, whenever you follow subsequent Zoom URLs, it will open automatically (usually preceded by a prompt asking you to open it).
  3. After installing, Zoom will enter the meeting automatically. You should see a pop-up preview of what your computer’s webcam will capture, then be asked if you wish to share your webcam in this meeting.The Video Preview window often seen when joining a meeting.
  4. Once you enter the meeting, you will be prompted to connect to the computer’s audio. Clicking this will share your microphone through this meeting.The audio prompt that appears whenever you enter a Zoom meeting. The button
    • Please note that if you do NOT choose to connect to the computer’s audio, you may not be able to hear other people in the meeting.
    • There is also an option to have all audio go through a phone. The instructions to do so can be found here:The information required to join a meeting via phone. please note that the numbers you see may be entirely different for each meeting.
  5. Once you’re connected, you should by default see your webcam (if you chose to share it), as well as a toolbar at the bottom of the window and whoever else is logged into the meeting.
  6. Clicking on the bottom left corner will allow you to mute or unmute your microphone.The Zoom toolbar at the bottom of the Zoom window. The mic icon at the bottom left is highlighted.
    • Click on the arrow next to the microphone icon to change the microphone and/or speaker used in this meeting. You can also test your audio in this window.The test window for audio in Zoom. You can test your speaker or headset, as well as whatever microphone is connected.
  7. Click on the camera icon to turn on or off your webcam If you chose to share it).The Zoom toolbar at the bottom of the Zoom window. The camera icon at the bottom left is highlighted.
    • As with the microphone, you can click on the arrow to the left of this icon to choose which webcam to share (if your computer is connected to more than one). You can also choose advanced options, such as video quality shared and a virtual background. Advanced options for sharing webcam footage in Zoom, including a preview of what participants will see.
  8. Click on the “Participants” icon to open the Participants window. This is where you can see everyone logged into the meeting.The Zoom toolbar at the bottom of the Zoom window. The Participants icon at the bottom is highlighted.
  9. If you hover your cursor over your name, you will see a number of options, including the option to change what name is displayed.The Participants window in Zoom, usually located to the right of the Zoom window.
  10. At the bottom of this window, you will see a few status options. Likely the most important one is the option to “Raise Hand”. This indicates to the host of the meeting that you would like to speak. Other options, such as “Agree”, “Disagree”, “Speak Faster”, and “Away”, are also available.The status icons in a Zoom Participants window. The
  11. Click on the “Chat” icon to open the Chat Window. This is an in-line text communication tool that allows users to send messages to the rest of the meeting.The Zoom toolbar at the bottom of the Zoom window. The Chat icon at the bottom is highlighted.The Chat window in Zoom, usually located to the right of the Zoom window. When active, it should display all public chat messages, as well as all messages directed to you.
  12. By default, all chat messages are public, and thus will be seen by everyone in the meeting. However, you may choose to send a message privately to a single person in the meeting by selecting their name in the drop-down menu right above the entry area.A close-up of the text entry field in the Zoom Chat window. The option of who to send messages to is directly above that.
  13. Once the meeting is over, click on “Leave Meeting” in the bottom right of the window to close Zoom and leave the meeting.The Zoom toolbar at the bottom of the Zoom window. The

One of the most useful tools in Zoom is the ability to share a screen in a meeting. This allows other participants to see what is on your computer’s display, such as important documents and PowerPoint presentations.

PLEASE NOTE: As of March 2020, the default setting only allows the host of a meeting to share. This option can be changed by clicking on the arrow to the right of the Share icon and selecting “Settings”.A list of Share options, including the option to allow multiple participants to share simultaneiously. Advanced Sharing Options window in Zoom. This is where you can decide to allow all participants to share their screens.

  1. Click on the green “Share” icon in the center of the toolbar at the bottom of the Zoom window. This should open up a window showing all the possible things on your machine that you can display to other users.The Zoom toolbar at the bottom of the Zoom window. The
  2. You can choose to share your computer’s entire screen, or one specific application that is open. Once you have chosen what to share, click “Share: on t