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Accessing Technology And Technology Services At SHP

  1. Computer Support
  2. Technology Requirements & Recommendations
  3. Provisioning: Establishing your access to University Systems
  4. Getting help

1. Computer Support

SHRP’s Office of Information and Instructional Technology provides support for the following hardware and software:

  • Windows-based computers (desktops and laptops)
  • Windows 7, 8.1 and 10 are currently supported.
  • Mac OSX 10.8 thru10.11
  • Microsoft Office versions 2011, 2013 & 2016*
  • Advised to have the latest versions of IE, FireFox and Chrome installed.
  • *SHP OIT is no longer providing the installation of Microsoft Office software to students on their personal laptops. Microsoft Office is now being offered by Rutgers University through the cloud and can be accessed through their Rutgers Connect 365 account at https://connect.rutgers.edu. Students must purchase Microsoft Office software to install locally on their own laptops.

Additionally, we offer technical support services for the following:

  • Account Provisioning: for accessing various University's systems, such as Email; Printing; CORE; Moodle Learning online course system; Moodle learning management system; and Wireless network
  • Password Reset
  • Network Resource Registration ( e.g., Laptop)
  • Access Wireless Network
  • Access to Rutgers Email
  • Access to Computers in SHP Computer Labs
  • Access to Network Printers

Currently, SHP does not support the following:

  • Windows Vista, XP or Windows 2000
  • Internet Explorer version 9, 8, or 6
  • Netscape
  • Linux - All versions

SHP expands our support of additional programs/versions as the University’s Information Systems and Technology division (IST) certifies them for use within University’s network. When using unsupported software, certain University systems may not correctly function or be accessible at all. Neither SHP nor University supports uncertified software, and may not be able to help with questions or difficulties you may have with such unsupported programs.

2. Technology Requirements & Recommendations

The following recommendations provide a reasonable baseline to advise you in providing for your education needs. However, given SHP’s growing use of technologies that support and enhance learning in as well as out of the classroom, it is quite likely that you may enroll in a particular course that has additional technology requirements. Always confirm with your program director and course instructors.

General Hardware and Software Specifications

WINDOWS COMPUTER

Desktop Computer Laptop Computer
Operating System Windows 7/8.1,10 64-bit, Home Premium or higher, fully updated with firewall enabled Windows 7/8.1,10 64-bit, Home Premium or higher, fully updated with firewall enabled
Processor/CPU Sixth Generation Intel Core i5-6600 (Quad Core) or AMD A8-7650K (3.4 Ghz, Dual Module) Current generation Intel Core i5 (2.4 Ghz, Dual Core) or AMD APU 8-3500M
Graphics/GPU AMD Radeon R7 370 or Nvidia GTX 950 or higher Integrated graphics
RAM 16 GB 16 GB
Hard Drive 256 GB solid state drive (SSD) with internal/external 1TB Storage Hard Drive 256 GB solid state drive (SSD) with 1TB External Storage Hard Drive

Minimum Computer Requirements

Below are the minimum required specifications for any Windows computer to be used on the network. It is not recommended to use a computer on campus that does not meet these specifications. Computers that do not meet these minimum requirements will receive limited support.

  • Operating System: Windows 7 - Please note that Windows XP is no longer supported and is not allowed on the network. Please see here for more information.
  • Processor: Intel Pentium dual-core or AMD A4 APU
  • Memory: 2GB RAM
  • Hard Drive: 80 GB Hard Drive with at least 15% free space
  • Networking Hardware: 10/100 Fast Ethernet Adapter / 802.11g or higher WiFi adapter
  • Current Internet web browser

APPLE COMPUTER

Desktop Computer Laptop Computer
Computer 21.5" iMac with 2.7 GHz Intel Core i5 processor MacBook Pro 13",15" (Personal preference)
Operating System OS X Yosemite (10.10), fully updated with firewall enabled OS X Yosemite (10.10), fully updated with firewall enabled
RAM 16 GB  16 GB 
Hard Drive 1TB Fusion Drive with 1+ TB External Time Machine Backup Drive 256 GB SSD with 1+ TB External Time Machine Backup Drive

Minimum Computer Requirements

Below are the minimum required specifications for any Macintosh computer to be used on the network. It is not recommended to use a computer on campus that does not meet these specifications. Computers that do not meet these minimum requirements will receive limited support.

  • Operating System: OS 10.9 Mavericks or higher with the latest software updates
  • Processor: Intel Core 2 Duo
  • Memory: 2GB RAM
  • Hard Drive: 80 GB Hard Drive with at least 15% free space

*A solid state drive is a storage drive that does not use "traditional" hard drive technology of recording data on magnetic disks, meaning it has no moving parts. This makes them more reliable, faster, and less prone to data loss from dropping / carrying a laptop around. The downside is solid state technology is still more expensive than "traditional" hard drive technology, and space is still a limiting factor. If a solid state drive is purchased, we recommend also purchasing an external hard drive for data storage. 


Ultrabooks

Small, lightweight computers with reasonable processing power and high build quality have become popular in the last couple of years and are suitible for academic work. However, many of these computers lack Ethernet ports, forcing you to rely on wireless only. If you choose to purchase a We highly recommend that you purchase a USB Ethernet adapter for use in your dorm room, as wireless is only guaranteed in the common rooms.


    Browser Configuration

  • Accept Cookies
  • Pop-Up Blocking Disabled
  • JavaScript Enabled (For guidance on enabling JavaScript, please go to http://tinyurl.com/enablingJS)
  • JAVA Virtual Machine version 1.6.x installed (For a free download of Java please visit http://www.java.com)

Software–specific Recommendations

Web-Based and Web-Enhanced Courses
Whether your class is face-to-face but web-enhanced or it’s entirely web-based, expect a “broadband” connection to the Internet to be necessary. (DSL and cable are two common forms of broadband Internet connection.) Additionally, most courses assume that your monitor is displaying at least 1024x768 pixels. Some courses may also include audio, requiring speakers or headphones, as well.

Podcasts, Vodcasts, and streaming media (iTunesU)
In addition to a broadband Internet connection, you will need speakers or headphones to listen to any audio or video tracks you download from SHP’s podcast/vodcast repository. While you may prefer the convenience of loading class lectures onto your portable device, an iPod™ or other portable mp3 player is not necessary. Once you’ve installed iTunes on your computer (available from http://www.apple.com/itunes/download), you’ll be able to play these files from there. You may also need to install QuickTime (available from http://www.apple.com/quicktime/download) to play back any video files your course instructor may choose to place in iTunesU.

Web Conferencing (Elluminate Live! and Blackboard Collaborate are being replaced with Adobe Connect)
Many instructors at SHP use Blackboard Collaborate™ to provide web-conferencing (that is, real-time audio and on-screen visuals, and web-cam video, shared among class participants). This is being replaced with Adobe Connect. Web-conferencing may be used for discussions, presentations, demonstrations, evaluations and other activities, particularly in courses that occur primarily online. To participate, you’ll need a broadband Internet connection. You will also need either [1] a microphone and headphones or [2] a headset (that is, headphones that include an attached microphone).

Alternatively, many webcams include a built-in microphone. In this case, you would still need headphones. Speakers are not an option, as your microphone will pick up the sound coming from speakers and cause feedback that will disrupt the discussion.

A webcam is generally optional, although your particular class may require video, depending on the type of activity needed. As always, check with your course instructor to be sure.

For more information on using Adobe Connect, please go to SHP's Adobe Connect Information page <http://shp.rutgers.edu/tech4sure/adobe_connect>

 

Class Capture (Echo360)
A growing number of faculty are taking advantage of SHP’s Echo360 Class Capture system to record lectures and other presentations, which then become available to you on the web. Useful for reviews and making up for missed lectures, these Echo360 recordings include the lecturer’s audio and projected visuals (slides) used during the lecture (and may include video, as well) all synched together during playback through your web browser.

A particularly useful feature of these recording is your ability to jump directly to specific points in the lecture by clicking on thumbnails of the lecture visuals (slides).

Should your course instructors plan to “capture” any of your class lectures, then in addition to requiring a broadband Internet connection and speakers or headphones, there are certain software requirements. You must have both Windows™ MediaPlayer (version 9 or above) and Adobe™ Flash (version 7 or above) installed. And to view the video portion of a captured lecture, you must use version Internet Explorer™ web browser.

Specific Academic Program Requirements
Please check with your program director or instructor for the technology needs of each specific class.

3. Provisioning and Access

Please click here to review IST’s3 New Student Access to Technology Services page.

To initialize your access to Rutgers’ various technologies, such as Rutgers email; web-based courses; the my.rutgers.edu portal; and so on:

  • Go to https://startup.umdnj.edu.
  • Enter the ID/PIN in the letter you received from Admissions.
  • Follow the on-screen instructions to establish your logon credentials (username and password).
If you have difficulty with any aspect of provisioning, please contact the Rutgers ActionLine at: isthelp@rbhs.rutgers.edu or 732.743.3200. If you have misplaced your Admissions letter, please contact SHP Admissions: http://shp.rutgers.edu/prospective_students/admissions

my.rutgers.edu – The University’s Web Portal
Rutgers’ web portal <https://my.rutgers.edu> is your primary means of accessing University systems, along with a broad range of information and other resources that can help enhance your success. Email; web courses; emergency notifications; financial aid; registration, grades and other critical information are accessed through this one essential site. my.rutgers.edu also provides an easy way to synchronize your passwords for Email, the wireless network and access to computers in the computer labs and libraries.

3 IST: Information Technology and Services is the IT function for the entire University. (SHRP’s Office of Information and Instructional Technology supports our School’s use of both University-wide and SHP-specific technologies—at times, in conjunction with IST—to better serve our faculty, students, and staff.)

Email: Official communications; Avoiding deactivation; and Forwarding to another address

Please Remember: Even if an instructor elects to email to your personal email account, per University policy, all official SHP and University communications are sent only to your “@rutgers.edu” address.

As stated in SHP’s Student Handbook, you are responsible for checking your University account on at least a weekly basis. Should you choose to use University’s Email Forwarding5 feature, you must ensure: [1] that it is working properly and [2] is forwarding to an active account that [3] you check at least weekly.

Important: Per University policy, emails located in the “Inbox,” “Sent,” or “Sent Items” folders will be removed every 45 days. There are several options for saving emails beyond the 45-day limit, including creating custom folders on the server, or using an external email client to download emails to your personal computer5. For more information, please see the official University email policy: http://rbhs.rutgers.edu/istweb/istaccess/student/acs_empl.shtml

Regardless of whether you choose to take advantage of University’s Email Forwarding feature (that automatically forwards messages sent to your University email address to an alternate personal address), you are responsible for keeping the Email Forwarding settings up-to-date, such as when you stop using one personal account and begin using another.

  • Please Note: Students who use Email Forwarding often stop getting their University email messages because they forget to update the Forwarding settings when the target personal account is dropped. Another common cause of undelivered forwarded University email is that the messages are blocked by your personal email service provider, by your email program or by Internet security software on your computer. Please make sure to check your “Junk Mail” folder periodically as University emails may be labeled as “spam” by your email provider.

4 To set up Email Forwarding, log into my.rutgers.edu and click on the “Setting up Email Forwarding” link listed under the ‘Student Toolbox’ topic, within the ‘Rutgers Toolbox’ channel (left column on the ‘Welcome’ tab)

5 Instructions on setting up external email clients: http://rbhs.rutgers.edu/ca/ist/core_services/core_messaging.shtml

4. Getting Help

Technical Support is available through a number of channels. How you request support depends on the specific technology or system you’re using.

Technology or System

Request Method

Moodle issues Reach Technical Support

my.rutgers.edu login failures

Rutgers Toll-Free 24/7/365 Support: 877.708.2897

University email

IST’s ActionLine: 732.743.32006 or isthelp@rbhs.rutgers.edu

Network issues

IST’s ActionLine: 732.743.32004 or isthelp@rbhs.rutgers.edu

SHP service requests (labs; print quota; etc.)

shphelp@shp.rutgers.edu

We wish you well and look forward to supporting your successful studies at SHP. We encourage you to contact us for clarification concerning these guidelines.

Vernon Cabalfin, Director
Assistant Dean

Vern Chibber
Technology Services

Jamil Wilkins, E-Learning Support Specialist
Instructional Technology Services

 

 

 

 

 

 

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